Refund policy

Damaged Products or Manufacturing Errors: If a product arrives damaged or with a manufacturing error, we offer a free replacement or a refund. To initiate this process, contact us within 30 days of product delivery and provide a clear photo showing the issue. There is no need to return the damaged product. ​

Customer Order Errors: Returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind. ​

Refund Process: Refunds are issued to your Motion Dept. account balance. You can withdraw this amount to transfer it back to the original payment method. However, if your selected billing currency is not United States Dollar (USD), the refund will be returned directly to the original payment source. 

Unsuccessful Delivery: In case of an unsuccessful delivery due to an invalid address provided, you can opt for either a reprint with an extra charge or a partial refund. ​

Print Placement Tolerance: For Direct-to-Garment (DTG) products, there is a tolerance of 0.5 inches for print placement, meaning that minor variations in the placement of the print will not be considered defects. ​