Shipping policy
**Shipping Policy**
**Last Updated: [3/30/2025]**
At **The Motion Dept.**, we partner with print-on-demand providers to create and fulfill our products. This means shipping times and costs may vary depending on your location and the printing partner handling your order.
### **Order Processing & Fulfillment**
- All products are made to order.
- Processing times typically take **2-7 business days** before shipping.
- Once an order is placed, it **cannot be modified or canceled** due to the custom nature of our products.
### **Shipping & Delivery**
- Estimated delivery times vary based on destination and selected shipping method.
- Standard shipping times:
- **U.S. orders:** 3-7 business days
- **International orders:** 5-20 business days
- Actual delivery times may be affected by carrier delays, customs processing, or high-demand periods.
### **Shipping Costs & Customs**
- Shipping costs are calculated at checkout based on location and item weight.
- **International orders:** Customers are responsible for any customs duties, taxes, or import fees required by their country.
### **Tracking Information**
- Once your order is shipped, a tracking number will be provided via email.
- If your tracking status hasn’t updated in a while, please allow extra time due to possible carrier delays.
### **Lost, Stolen, or Damaged Packages**
- If your package is lost in transit, contact us at **[Soleties91@gmail.com]**, and we will work with the carrier to resolve the issue.
- If your package is marked as delivered but you haven’t received it, we recommend checking with neighbors or your local post office.
- If you receive a damaged item, email us within **7 days** with photos, and we’ll offer a **replacement or store credit** at our discretion.
### **Incorrect Address**
- If an order is returned due to an incorrect address, the customer is responsible for re-shipment costs.
For any questions, please reach out to **[info@themotiondepartment.com]**.
---